Artwork & Design
- How do I save my design in print-ready format?
- Can you print Pantone (PMS) colours?
- Can you check my design before I place my order online?
- How do I add artwork to a product template?
- How do I download a product template (die-line) to add my artwork?
- Does the amount of colour or design I use affect the total cost of my order?
Materials and Printing
- What orientation are Kraft-White orders printed?
- Are your products food safe?
- What is the thickness of the materials used?
- Do you offer any special printing features?
- Printing in Gloss or Matte mode?
- What does the term 'Single' and 'Double' sided mean?
Products and Pricing
- How do I view pricing?
- Are the measurements listed internal or external dimensions?
- Can I order a custom size?
- Do you offer any products not listed on your online store?
- Are your prices fixed?
- What is your minimum order quantity?
Orders and Timelines
- Do you offer rush or express services on orders?
- How do I place an order online?
- How long are your turnaround times once I've placed an order?
- How do I reorder a previous purchase?
- Can you send me a proof for approval prior to printing?
- Can I change my order details after it has been placed?
Samples
Sustainability
Shipping
- What are the usual shipping timeframes?
- What do I need to be aware of if my delivery is arriving on a pallet(s)
- How will my order be shipped?
- Can I arrange to pick up my order to avoid paying for shipping?
- Will I receive a tracking notification once my order has shipped?
- Can you ship to PO boxes?